How to Reduce Repair Delays with Small Engine Shop Software

Running a small engine repair shop can be challenging due to several reasons. Repair delays, inadequate inventory, payment issues, and ineffective customer communication are all part of it. As customers expect fast service, it is vital to solve these issues. 

Therefore, you need to use small engine repair shop software. It helps you manage these challenges with ease and effortlessly streamline all the ongoing processes. Stay with us.

1. Create Repair Tickets for Every Job  

When you own a small engine repair business, customers expect two things from your side.

• Efficient repairs
• Timely communication 

However, most of the time, you are busy managing multiple repair jobs. Meanwhile, customers keep coming to your store, looking for reliable repairs, and want to buy different accessories. But, as you are busy doing a lot, you are unable to connect with every customer, and get back to their queries and concerns. 

This is where small engine repair shop software comes into play. Using this, you can create repair tickets for every job that comes in. For instance, customers want you to overhaul the engine, replace the piston, or service the carburetor.  Whatever the job is, you can mention all the related details in the ticket. 

You can also add customer contact details, issue with their engine, delivery date, and expected delivery date. Then, you can assign the job to an available repairman. This way, when the repair is complete, the software will automatically notify the customer. Additionally, the system will notify you if there is any change in the repair status of the job.

Hence, your customer does not have to wait to hear back from your side. Also, they will stay in the loop all the time.

2. Keep All the Vital Small Engine Parts in the Inventory

Staying on top of your inventory is crucial. If you don’t, you may lose several sales opportunities in a month. And this happens when you solely rely on using manual methods such as paperwork, and spreadsheets. The reason? Manual methods are prone to errors, and cause missed entries as well. 

Just take this example here. A customer visits your store and wants you to quickly fix their small engine. You take a look at it, diagnose the issue, quote them a price, and start fixing it after their approval. However, right in the middle of repair, you realize that you don’t have the gasket, or the plug. You tell this to your customer and as they can’t wait for too long, they ask you to simply reassemble the engine. So, you often miss several sales opportunities just like this due to shortage of inventory. 

But, when you have small engine repair shop software, you need to have to lose one more. It will always notify you whenever you are running low on stock. Along with that, you will be able to order from your desired vendors. We recommend you to order from top small engine parts suppliers for the best results. This way, you can ensure your customers get the highest quality repairs and accessories. 

3. Allow Customers to Schedule Repairs 

These days, people don’t have much spare time to visit your shop. If they do visit you, they don’t want to wait for too long for their turn. So, what if 5 customers visit you at once? What if you are unable to serve them all on time?

This can cause repair delays, resulting in loss of customer trust. Therefore, you must let them schedule repairs according to their preferred time. For that, you can use reliable software and connect it to your website as well.

Then, customers can easily book appointments directly from your website and can easily visit you on the suitable time. This way, they don’t have to wait for their turn at your shop.Also, you can serve the customers right on time. 

4. Speed Up Checkout and Payments

Getting your payments timely is one of the challenges at your repair shop. In fact, 80% of small business owners face payment challenges, while sending and receiving compensation. This happens mostly due to manual billing, and shop owners forgetting that the customer has not paid yet. As a result, you face several issues as you have to pay salaries, rents, and manage other ongoing expenses.   

This is why you must equip software for small engine repair shop. Using this, you can accept payments from customers in cash, online, digital wallets, or bank cards. In addition, the software is also able to send payment reminders to customers regarding unpaid or partially paid invoices. 

Final Words 

Reducing repair delays is key to running a successful small engine repair shop. When you use an automation tool, it will surely help you tackle this issue. As a result, you will have streamlined processes, and better efficiency. Hopefully, you enjoyed reading this post.